Terms & Conditions
The terms that apply when you use this website, and the ones that frame how we work together. Written to be read, not skimmed past.
Last updated: September 2026These Terms At A Glance
Where these apply
To this website, and as the backdrop to any work we quote. A signed proposal always wins over this page.
What you own
On final payment the deliverables are yours, for the use we agreed in writing.
How we scope
Every engagement starts with a written proposal: what is included, what it costs, and when it lands.
Leaving
Either side can end an engagement with notice. You pay for work delivered up to that point, nothing more.
How An Engagement Works
You brief us
You tell us the goal, the constraints and the budget. No charge, and nothing is committed.
We propose
A written scope: deliverables, timeline, assumptions and price. That document is the agreement.
We work
We build to the scope, with the review points fixed in the schedule so approvals do not stall it.
You own it
On final payment the work is yours for the agreed usage, files and all.
Who these terms are with
This website is run by Dart Marketing. Using the site, sending us a form or accepting a proposal from us means these terms apply. Where we have signed a separate agreement or proposal with you, that document governs the work and takes priority over anything on this page.
Using this website
You are welcome to read, share and quote this site. Please do not copy it wholesale, scrape it, resell it, or try to break into any part of it. The case studies, copy, photography and code here belong to Dart or to the clients who allowed us to publish them.
Proposals and scope
Prices shown anywhere on this site are indicative starting points, not offers. The binding scope is the written proposal we send you: deliverables, timeline, assumptions and price. Anything not written in it is out of scope, and we will quote for it separately rather than absorb it quietly.
Fees and payment
Unless the proposal says otherwise, retainers are invoiced monthly in advance and project work is split across agreed milestones. Invoices are due within the terms printed on the invoice. Media spend, licences, stock and third-party fees are billed at cost and sit outside our fee.
What we need from you
Work moves at the speed of approvals. We will ask for brand assets, access to the relevant accounts, a named decision maker, and feedback inside the review windows in the schedule. Where a material delay comes from the approval side, timelines shift with it and we will say so rather than quietly absorb the slip.
Ownership of the work
On final payment, the deliverables we create for you are yours, for the usage set out in the proposal. Two things stay separate. Our own tooling, frameworks and internal methods remain ours. And anything licensed from a third party, such as fonts, stock, music, footage or on-screen talent, carries that licence's limits, which we set out before we use it.
Your material
You keep ownership of everything you give us, and by giving it to us you confirm you have the right to use it. We rely on that, particularly for logos, photography and any claim made about your product.
Showing the work
We would like to show what we made, in our portfolio and in case studies. If you would rather we did not, tell us and we will not. Where a client asks us to hold something back, we hold it back.
Confidentiality
Anything you share that is not public stays between us, and the same applies in reverse. That holds during the engagement and after it ends.
Third-party platforms
Campaigns run on platforms we do not control: ad networks, analytics, scheduling and hosting tools. Their rules, approvals, outages and pricing are theirs. We work within them and flag changes that affect you, but we cannot be responsible for a platform's own decisions.
Results
We are straight about this. Where we quote a number from past work, it describes that engagement and is not a promise about yours. Marketing results depend on budget, market, product and timing, so what we commit to is the work in the proposal and honest reporting on what it produced.
Liability
Nothing here limits liability for anything that cannot be limited by law. Beyond that, neither side is liable for indirect or consequential loss, and our total liability for an engagement is capped at the fees you paid us for it.
Ending an engagement
Either side can end a retainer with thirty days written notice. Project work can be stopped at any point: you pay for what has been delivered and committed up to that date, and we hand over the finished material for it. Either side can end things immediately for a serious breach that is not put right after being raised in writing.
Changes to these terms
We update this page as the business changes, and the date at the top changes with it. A proposal you have already signed is not affected by a later edit here.
Governing law
The governing law, and the place for resolving any dispute, are set out in the individual proposal or agreement we sign with you, because our clients sit in several countries. If nothing is stated there, we will agree it in writing before work starts.
Scope before work
Nothing starts without a written scope, so there is no argument later about what was included.
Plain pricing
Fees, media spend and third-party costs are itemised separately. Nothing is buried in a round number.
A person answers
Questions about these terms go to someone at Dart, not into a ticket queue.
Common Questions
No. If we have signed a proposal or agreement with you, that document governs the work. This page covers use of the website and fills the gaps where nothing else is written.
On final payment, for the usage agreed in the proposal. Licensed elements such as fonts, stock and music keep their own terms, which we set out before using them.
Yes, with thirty days written notice. You pay for work delivered and committed in that period. There is no exit fee.
We would like to, but only if you are happy for us to. Say the word and it stays private.
Questions about these terms
Ask before you sign rather than after. Write to us and a person will answer.